Our Policies at The Cigar Hut - The Cigar Hut USA

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Customer Satisfaction

At The Cigar Hut the customer always comes first.
My goal is 100% customer satisfaction.

If for any reason you are not completely satisfied with any products or services you receive from The Cigar Hut, simply drop me a line and I will personally deal with the situation until it meets your satisfaction.
Read our Customer Testimonials here

Privacy

The Cigar Hut takes personal privacy seriously. Your personal information is used solely for the purpose of processing your sales order. The Cigar Hut does not sell, rent or divulge any personal information or our mailing list to any third party other than our shipping and accounting departments.

The email address you enter in our shopping cart is used solely for the purpose of processing your order. We send you your order receipts, tracking numbers, and any notices related to availability or questions concerning your order via email so be sure it is a valid address.

We host our own list server for our mailing list, so your email address is not shared with any outside companies.

Click here for our full Privacy Statement

Online Credit Card Security

"The Cigar Hut" is a Certified InternetSecure Merchant.

Welcome to InternetSecure Inc. Since 1996 we have been approved by the top five Canadian banks to provide secure, online, real-time credit card processing for certified Internet merchants. All credit cards presented to InternetSecure are securely directed to the financial institution that issued the credit card, no matter where in the world. You, the customer, are notified of approval or decline within 15 to 30 seconds depending on your Internet connection.

In order for a merchant to be certified with us to accept credit cards, we require that merchants adhere to all of our security and business ethics requirements. In addition, your credit card number is NOT given to the merchant or kept on any computer attached to the Internet. To ensure consumer privacy, InternetSecure will not sell, rent or divulge any personal information about this transaction to any third party other than the merchant that is listed below and your bank. (upon notification of a dispute). Once certified, we continually monitor all merchants on an ongoing basis to ensure compliance.

Merchant Name:	THE CIGAR HUT
Contact Email:	Please use our Contact Form
Currency:	Canadian, US
Credit Cards Accepted:	(for Canadian Funds): Visa, MasterCard, American Express, Discover
Credit Cards Accepted:	(for U.S. Funds): Visa, MasterCard, American Express, Discover
Date of Certification:	10/18/1999 3:41:00 PM

Verified by Visa is a unique service that uses personal passwords to help protect Visa card numbers against unauthorized use. Once you activate your card, no one else can use your Visa card number at any participating online stores without your personal password. Verified by Visa is available for select Visa cards from participating financial institutions. The Cigar Hut is proud to offer this added security measure to our customers along with all of the other great places where you can shop with Verified by Visa.

ControlScan sites are tested and certified weekly to pass the FBI's Twenty Most Critical Internet Security Vulnerabilities Test and all security guidelines of the National Infrastructure Protection Center (NIPC). ControlScan's unique security auditing technology hardens web servers against hackers, and then certifies it to their customers in "real-time" by allowing the ControlScan mark to appear only when a Web site's current security status meets these published government standards.

Research conducted at the federally funded Computer Security Center
(CERT/CC®) indicates that sites free of all known vulnerabilities, such as those earning ControlScan certification, will prevent over 99% of hacker crime.

Security Statement
www.thecigarhut.com is tested weekly by ControlScan and certified to meet the requirements of federal regulations to protect the security, confidentiality, and integrity of your personal information.

Our security precautions make doing business here as safe as purchasing by telephone.

The Cigar Hut is committed to maintaining the security and privacy of your personal information at all times, during and after your purchase. We have established high standards of security for our computer system and the information it contains. All personal information taken from our customers is stored on independently monitored and certified ControlScan servers.

To help us maintain the highest security possible for your personal information stored on this server we use ControlScan's real-time vulnerability testing. This technology allows us to detect possible security threats before they give hackers an opportunity to gain access to your personal data.

Returns and Refunds

The Cigar Hut unconditionally guarantees every product we sell (except for Seconds and Clearance Items) and will gladly replace or refund any defective item returned in its original packaging within 10 days (minus shipping charges), only if a Return Authorization Number has been issued and is clearly written on the returned package. Items returned without a valid Return Authorization Number are subject to a 20% restocking fee. Cancelled orders are subject to a $6.00 Service Fee.

If you are not satisfied with the condition of the cigars, and you have not smoked more than 2 (out of a box of 20 or more), then we will accept the return and issue you a full credit. If you have smoked more than 2, then we will only issue a pro-rated credit, per stick. Returns for cigars will only be accepted with original cellophane sleeves, tubes, or other "individual" packaging still intact. Please note that Clearance Items and Cigar Seconds are not covered by this policy and because taste is such a personal thing, we will not accept returns for cigars that you just don't like the flavor of and that have no quality issues.

In the unlikely event that you are not completely satisfied with the condition or freshness of any of our cigars or if you receive damaged merchandise, simply contact us, and we will give you full return instructions. Depending on the situation, we may issue a store credit in the form of a Gift Certificate, refund your credit card or simply replace your order.

All our cigars are stored in climate controlled conditions with a relative humidity of 70-75% to ensure quality and freshness.

Should your item be sold out before the change is posted to the website, we'll let you know, and offer you the choice of remaining on backorder, changing your order, or receiving a full refund. (We update our online inventory almost every day.)

Shipping Methods and Timetables

When you are ready to check out, you can choose between USPS Priority Mail, USPS Express Mail, UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air. Certain products are limited to shipping by US Postal Service Priority Mail as they will be shipping from our Yuma AZ shipping outlet that does not currently use UPS.

Our products are shipped by UPS or USPS from our various US warehouses, so shipping times may vary slightly. Orders received before 2 pm Eastern will usually ship out the same day, later than 2pm Eastern and they will usually ship out the next business day. While we do our best to ship according to the above schedules, sometimes we are so busy we can not get all orders processed in one day so the above should be taken as a guideline only.

In most cases Priority Mail will arrive in 2 to 4 days, UPS Ground shipping will arrive in 3 to 7 days and UPS Air shipping will arrive in 2 to 4 days. UPS does not count holidays, weekends or the day of pick up, as a shipping day. It is counted the next business day after the pick-up.

We send the tracking number for your order to the Email address in the "Bill To" section of our shopping cart once it has shipped so you will know when to expect your order. These usually go out in the evening or the following morning after your order has shipped. Be sure to print your receipt for your records as we do not always include a copy of your bill with the package.

As part of our age verification process, all first time customers are required to provide an adult signature before their order will be delivered by the applicable delivery service.

ALL orders valued at $200.00 or more will be required to provide a signature at time of delivery. If no one is available to sign for your package, we suggest shipping to your office or place of business or perhaps a neighbor.

Note: UPS does not deliver to P.O. Box, or Military Addresses (APO, FPO etc.) For these type of addresses, you must select USPS.

UPS and USPS Shipping and Handling Rates:
Shipping and Handling fees are based on the weight of the package, where it is shipping from and where it is shipping to. Our website connects directly to UPS and USPS during the checkout process to give you the most up to date and accurate rates possible.

Payment Methods

The Cigar Hut offers you several payment options. You can choose any of the following methods during the checkout process.

Secure Online Credit Card Transaction
The Cigar Hut accepts American Express, Visa, MasterCard and Discover/Novus payments through our online credit card processor InternetSecure. Orders using this method will be shipped the same or next business day.

About Us

The Cigar Hut was founded in 1999 and went online in February of the same year. Since it's inception, we have been providing our customers with exceptional quality products at prices well below retail.

This is accomplished by having our wholesalers ship directly to you, the customer. This enables us to keep down our overhead costs and pass the savings on to you. With a variety of suppliers, we are able to have the products we offer in stock and ready to ship.

Some orders may be shipped in multiple packages as one warehouse may not have all the products in your order. Extra shipping charges may apply for multiple shipments, but you will be notified during the check out process if any do apply.

We do our best to keep this site as up to date as possible. We are in constant touch with our suppliers and update the site on a regular, if not daily basis.

Should you have any other questions or concerns, feel free to contact me directly at the Administration Dept.

Sincerely:
Jim Bullen - President, The Cigar Hut